CHANGE, CANCELLATION AND REFUND

CAN I CHANGE/ CANCEL MY BOOKING ONLINE?

For all changes and cancellation in the booking, Flyboard Hong Kong would charge the guests extra fee according to the change/cancellation policy adopted by the vessel owners. Guests have to follow the corresponding policy for any changes and cancellation in the booking.

LEVEL 1

  • Rescheduling is not allowed if the departure date is less than 2 weeks (except rearrangement due to bad weather). No cancellation & refund is allowed for confirmed booking.

  • Customer can only reschedule the trip to a date in or after October in the same year for free. Extra 20% of the rental price will be collected as service charge for rescheduling before October. All rescheduling is subjected to availability of the boat.

  • If the original departure date is on weekday, the rescheduled day must be on weekday. If it is on weekend, the rescheduled day must be on weekend. Charge may be applied for rescheduling.

  • Customer can only reschedule the date for once.

  • We do not accept any changes of vessel.

  • Guests cannot select other vessels when they change their booking.

  • No cancellation or rescheduling is allowed for the ordered food & beverages.

  • If the vessel fails to operate, the owner will notify the customers  for rescheduling or replace with a vessel in similar standard. Customers can choose to refund.

LEVEL 2

  • Rescheduling is not allowed if the departure date is less than 2 weeks (except rearrangement due to bad weather). No cancellation & refund is allowed for confirmed booking.

  • Customer can only reschedule the trip to a date in or after October in the same year for free. Extra 30% of the rental price will be collected as service charge for rescheduling before October. All rescheduling is subjected to availability of the boat.

  • If the original departure date is on weekday, the rescheduled day must be on weekday. If it is on weekend, the rescheduled day must be on weekend. Charge may be applied for rescheduling.

  • Customer can only reschedule the date for once.

  • We do not accept any changes of vessel.

  • Guests cannot select other vessels when they change their booking.

  • No cancellation or rescheduling is allowed for the ordered food & beverages.

  • If the vessel fails to operate, the owner will notify the customers  for rescheduling or replace with a vessel in similar standard. Customers can choose to refund.

LEVEL 3

  • Rescheduling is not allowed if the departure date is less than 2 weeks (except rearrangement due to bad weather). No cancellation & refund is allowed for confirmed booking.

  • Customer can only reschedule the trip to a date in or after October in the same year for free. Extra 40% of the rental price will be collected as service charge for rescheduling before October. All rescheduling is subjected to availability of the boat.

  • If the original departure date is on weekday, the rescheduled day must be on weekday. If it is on weekend, the rescheduled day must be on weekend. Charge may be applied for rescheduling.

  • Customer can only reschedule the date for once.

  • We do not accept any changes of vessel.

  • Guests cannot select other vessels when they change their booking.

  • No cancellation or rescheduling is allowed for the ordered food & beverages.

  • If the vessel fails to operate, the owner will notify the customers  for rescheduling or replace with a vessel in similar standard. Customers can choose to refund.

Bad Weather Arrangement


1. For safety reason, vessel owners reserve all rights to cancel or reroute the boat trip in terms of the adverse weather condition. 

2. Boat trip remains scheduled when:
i) Typhoon signal 1 or Red rainstorm signal are hoisted
ii) 2 hours before departure, higher number of Typhoon signal changes to Typhoon signal 1 or Black rainstorm signal changes to Red rainstorm signal
Customers should stay contact with vessel owners to confirm all arrangements when adverse weather occurs. 

3. If the Black rainstorm signal or Typhoon signal 3 or above is still hoisted 2 hours before departure on the scheduled date, the trip is allowed to reschedule. The rescheduling date should be on or after October in the same year, for the same weekdays or weekends as the original (depends on availability). If the rescheduling date is before October in the same year, fees may applied (please contact vessel owners for details).

4. Followed by the Hong Kong Shipping Ordinances and for safety reason, when the Black rainstorm signal or Typhoon signal 3 or above is hoisted during the rental hours, vessel owners reserve the right to return at an earlier time than scheduled. No compensation will be provided.

5. Customers have to pay extra cost for the ordered beverages and extra items charged due to the cancellation and rescheduling.

6. Refund is not allowed under any circumstance. All rearrangement should be settled within 7 days (starting from the scheduled date for boat trip), otherwise considered as demission.

7. The pick-up point may change due to the weather condition, it is required to follow vessel owners' advises.

8. Customers can only reschedule date once.

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